Day 43~56
On the seventh week, we were allocated to Household Department and the other two were allocated to Cosmetic Department.
In Household Department, it is categorized into three which were cookware, plasticware, and glassware also called tableware. There is an executive, four supervisors, and the rest were promoters which under their own company in Household Department.
Supervisor (Household Department)
Cookware Area
Glassware Area
Plasticware Area
On the first day in Household Department we were briefed and we did not need to stand beside the entrance for greeting but we needed to do 'House Keeping' which means to tidy up the products. According to Miss Amy, before and after 'House Keeping' gives a totally different impression to the customers, and she showed us the difference as the below figures.
Before After
After 'House Keeping', we went to all different areas to ask the promoters about the knowledge of products. Products knowledge including origin, material, application, function, speciality and warranty. These were necessary to be clear with, because we were also working as a promoter to serve customers.
At first, I was not familiar with the products like frying pan, cooking wok, spatula, and others in Household Department. As Miss Amy said 'to be curious as a kid, look around and ask the promoter for products knowledge'. So, I started walking around and asked the promoters. Also, I observed how the promoters promote their products, how they communicate with customers, and how they serve and satisfy the customers needs.
After few days, I was able to serve customers because I had followed the Parkson Star Service and observed how other promoters sell. One day a customer came to me and asked for the non-stick frying pan so I promoted the Tefal frying pan to her which was not only a non-stick pan but it was light and did not need oil to fry eggs. It was also an induction pan that was designed for optimum and even heat distribution which means no 'hot spot', after that she bought the frying pan and thanked me. I was happy and proud that I applied what I had learnt from the Parkson Star Service which are Identify Needs and Advise Solution.
In the middle of Household Department was an area for promotion products. It will be changed periodically due to different brands that had different promotion periods.
Changing Promotion
Sometimes, some brands would have their promotions outside of Parkson to increase sales or to demonstrate the new products function as what I have learnt from my studies.
Promotions:
Tefal Blender
Tefal ActiFry Low Fat Electric Fryer
Two weeks later, I was able to promote and serve customers well, also I had gained a lot of products knowledge that I would never know if I did not work in Household Department.
However, there was a weakness of Household Department which was sometimes promoters were not on their own position so customers could not ask for the product information that creates dissatisfaction. I recommended to ensure that promoters job rotations are rotated and every department at least has a promoter all the time.
Career Service Center Officer
From Taylor University
Visiting
Executive, Supervisor & Hardworking Promoter
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