Internship Week 1~2

Day 1~14

On the first day of my internship, I planned with my friends who were chose Parkson One Utama for their internship to go earlier. When we reached One Utama, it was only 8.30am, the gate was closed so we could not enter into Parkson. So, the three of us tried to ask people around and find Parkson staff entrance separately, after half an hour we still could not find it. After that, we saw a staff who wore Parkson uniform so we followed her and finally we found the staff entrance. You will never know how the stuff entrance looks like, unless if you be the staff. It was totally different compared to the regular entrance.

Then, we went into the office and we were greeted by Kak Mila who is the head of Human Resources. After greeting us, she brought us to the training room to give us an orientation and the needed forms including the offer letter to fill up. After half an hour of orientation, she gave us a name tag which showed PARKSON TRAINEE and gave us a tour of Parkson One Utama. Later on, she brought us back to the training room and started our eLearning Online Course by using the two computers in the room.

Head of Human Resource

Name Tag

eLearning Online Course is provided by Parkson for new staffs or promoters to learn and understand the most important basics in this service line. There is a service which is called "Parkson Star Service" that included 7 steps which are Ready For Service, Acknowledge & Greet, Identify Needs, Advise Solution, Plus Selling, Close The Sale, and Post Sale Service. It entails the Do's and Dont's about wearing, attitude, language, and so on. 

Parkson 7 Steps Star Service

On the second day, I still went to Parkson much earlier before working hours but not as early as the first day. We were doing the same thing as the first day staying in the training room to continue learning the basics. After lunch, Miss Amy Teo who was the store senior manager gave each of us a Parkson One Utama map and assigned us to memorize all the departments and brands position, also there were some changes that we needed to figure out. This was to ensure that we started checked the area one by one and wrote it down on the map. According to Miss Amy, we needed to be clear with all the departments and brands position because if the customers ask and we give them an incorrect information, it creates a bad impression to the customers.

Ground Floor

First Floor

Second Floor

The following days, due to the job rotation system, we were allocated to six departments which were Receiving Department, Customer Service Department, Accounting Department, Cash Management Department, Household Department, and the last Cosmetic Department.  Five of us were divided into two groups, three of us including me were allocated to the Receiving Department and the other two were allocated to Customer Service Department.

Briefing

Every morning, there will be a briefing before the store opening. It is normally about sales results, staff performance, announcement on the new promotions, and guiding staffs to do what they are supposed to do.

In Receiving Department, there is an executive, a manager, and three workers to handle the department, they are friendly and nice. They were willing to guide me when I was facing problems. What I have learnt from Receiving Department were checking and ensuring the quantity of receiving stocks are matched with the invoice, key in to the system that indicates we have received the stocks, key in the Stock Keeping Unit (SKU) which is to distinguish all the stocks, the prices and the needed quantities and print to make the price tags in the printing room, sticking the price tags and sensor tags to the receiving stocks following exactly with SKU, sending received stocks to the stores that they are belonging to, and processing the returning stocks.

Manager (Receiving Department)

Sticking Price Tags
& Sensor Tags

I have been learning these things for two weeks and I am able to handle the daily process of Receiving Department. Then, we were given a book which is to write our learning outcomes and to evaluate the department from Mr Murali (supervisor in Parkson).

Mr. Murali (Supervisor)

Family (Receiving Department)